I called the Call Centre regarding 2 account queries that I had. Nhlanhla answered my call, handled my query and then transferred me to the correct department regarding my other query. He understood my query and knew how to handle it. He was very friendly and efficient and knows how to work with ...
Last month I received an unusually high bill for my 3G account, I was under the impression that my contract had a limit as previous months when I had run out of data I did not have access and had to call in to purchase an additional bundle. Low and behold this had somehow changed. I then called in ...
How many staff members does it take to approve documentation? Heaven only knows as it has not happened yet! My application was approved and finalised on Sun 26 Jan and I sent through required documentation the same day. Scanned a colour copy of my ID and my municipal rates account (twice as they'd ...
My service gets suspended due to non payment but only cos 8ta didnt debit!!! Now i go to the trouble of doing the EFT, emailing the proof of payment three times and still I am not connected. When I call in I am told the person that I emailed it to is not there i gotta wait for the next day and here ...
I reported problems on the19 Jan. I have phoned regularly nearly every night to try and gt problem resolved. No action has been taken. I tried to speak to a supervisor tonight. too busy to take my call. I was told that Afrihost would resolve all my problems. this has proved to be wishful thinking. ...
I have been trying to phone multichoice for two days 27 calls last night, was put through to extra view department and was cut off three times they answered once and they did not even know they answered so I gave up calling at someone who did not know how to answer the phone. I phone through then ...