I have phoned in 3 times I am on hold for 2 min before I can talk to a consultant within a matter of seconds I get cut off. I am utterly disgusted with the whole situation. YOU ARE NOT PAYING FOR THOSE CALLS I AM? R U GOING TO REFUND ME THOSE SECONDS? I do hope so All I want to do is cancel one of ...
This was probably my most helpful call centre experience ever. Tshego is very well spoken, knew exactly what I needed, was pleasant and a pleasure to speak to. I expected to have to write down the information I was asking for but she had it in my email inbox before the call was over! Keep up the ...
I placed a complaint on 9 October about my children's fluid account bank charges. You said you have escalated the complaint. To date I still have not heard anything back!? ...
I AM REALLY TICKED OFF WITH THE LEVEL OF SERVICE I HAVE RECEIVED FROM TOP TV. I HAVE BEEN WAITING SINCE 23.09.2013 FOR THEM TO DEDUCT MONEY FROM MY ACCOUNT TO ACTIVATE MY DECODER. I HAVE CALLED THEM 14 TIMES AND WASTED OVER R300 WORTH OF AIRTIME YET I HAVE NOT RECEIVED ANY JOY FROM THEM. THE CALL ...
On 29 September I bought 2 x 250 megs of data of which the airtime was deducted from my account but no data was recieved. I reported this matter on various occasions to the call centre where I have been treated with bad attitude and was promised every time that they would get back to me. Up to date ...
Various emails and calls to Cell C and still nothing. Ref 3101003440 - and still nothing??? Three calls today and i was cut off and nobody bothers to call you back (after you gave all your details - a thousand security questions) and still nothing. Where is call centre ettiquete or plain old ...