I just spoke to your call centre about 20min ago and I just want the supervisor to listen the the conversation and tell me if thats they way you tought your agents how to talk to the customers. I called ealier to update my postal address and the agent was struggling to hear me, so we agreed that ...
Joslin Pienaar was prompt and efficient in reinstating my car insurance. ...
I recently changed to MTN service provider and needed to get my roaming activated as travel quite frequently. I contacted the call center to get it activated. After some ridiculous paperwork I sent to Themba i still have not been able to get my roaming activated. This is not even close to the 4 ...
I was connected to the Compact bouquet and upgraded to the full bouquet which I often do to watch a rugby game. I don't watch other channels thus the reason why I don't need the full bouquet. On 28.09.13 I activated the full bouquet with extra-view. From Tuesday 01.10.13 I have been struggling my ...
This is the 3rd complaint I log on Hellopeter and the problem is STILL not sorted out. Telkom Mobile has cancelled my 2 cell numbers 8 weeks ago because of an outstanding amount on my account. I have paid the account in full (in fact - it is in credit) and I have been struggling now for 7 weeks to ...
Good day Last week Tuesday our PVR didn't want to work, we tried to call the call centre and it said Line Busy - firstly how can a call centre be line busy??? The Wednesday we finally got through and was told that they are experiencing problems with some PVR models, they helped us to reset all ...