Speaking to the call centre (bongani Nchunu and angeline Nksosi) in the retentions dept today I was admittedly very angry and being very disagreeable by this stage but the long and short of it is this Vodacom would rather have me cancel my contract prematurely which will cost me R1134.97 my ...
Dear Wesbank Perhaps you should ensure your contract centre queue isn't cut off when you have clients in the queue and 5pm hits ie call centre closing time. I was waiting patiently but now I'm not impressed. Please have an agent call me now to help with my query which relates to new business. Paul ...
I was recently contacted to find out where my new credit card should be delivered, and after advising the closest branch, I received an sms saying I need to collect it... AT THE OPPOSITE END OF MY CITY! But that's not the reason for my post. I called the credit card division, and spoke to one of ...
I receive about 2 or 3 calls from FNB almost everyday. When I answer, it is an automated voice system that tells me the call is in regard to important information regarding my FNB Gold Cheque Account. It confirms your identity and then is supposed to transfer you to a consultant. After waiting no ...
I made my policy paid up in April 2013 with Avbob as I have enough funeral policies. Due to a colleagues difficulties in claiming for his mothers funeral, I realised I needed to ask Avbob some questions regarding my paid up policy. One of the questions to Nikkie was what was the valued amount for ...
Filled out applications form to joint Medshield medical aid and emailed it to them on the 7 January 2014. Nothing has happened yet and no feedback was received from them yet!!! When I called them they said they only received the application form on the 16th which is a total lie! Now do I stick with ...