We were locked out of our house last night when the key broke off in the lock. Sylvester picked up our call and had a locksmith at our house within half an hour and kept us up to date with the locksmith's movements during this short waiting period. He also phoned later to hear if we managed to get ...
I ordered a new Blackerry Q10 in December 2013. It has been a month now and all I can find out is that it is on back order. I phoned 082 1950 and another number given to me by customer care and still I am only told that it is in back order. How can no one know when stock will be received? This is ...
My vehicle was broken into and I lodged a claim for damages. My claim was handled by Milly and what a great service delivery I received from start to end. Her follow ups, her assistance, helpfulness, attitude what an asset to a company who I am sure receives numerous irate customers. Thank you ...
My father asked me to assist him in buying 3G data as usual like every other month. I have accidentally selected a "month to month" instead of a "once of" bundle. I have phoned the call centre and they said that the reversal will only take place at the end of the month and he ...
I would like to thank Megan (Contacted her via call centre on 0860 99 88 77, I understand that she is from the Durban office) for helping me with allocating a deposit made by my previous medical aid into my new discovery membership. I had spoken to no less than three different call agents from 8 ...
On the 28/12/2013 my data expired and I was rerouted to the service provider's website which was Telkom mobile. I did a credit card payment of R350 to get the R349 data bundle.29/12/2013 I calle dagain and the agent said to email her the proof of payment. On the 30/12/2013 I called again and again ...