I have been with Virgin Mobile for years and never had a bad experience. But this Nov when they deducted R407-57 my blood was boiling. I have a contract and for the last how many years I have never had a big bill like that. My normal monthly payment is R172-00 and has been for two years. All of a ...
I was billed for subscription services to Mira Networks (WASP) and CellSpice which I did not make. After bringing this to Vodacom's attention, Mr. Arthur Jantjies reversed all charges for me as a goodwill gesture. I believe Vodacom should ask the same requirements for a detailed bill (copy of ID ...
I am so tired of having problems with Cell C and I try to get it resolved directly with them, but find I have to go to extreme measures to get something done. My line has been suspended as they say it is in arrears, however I have been billed incorreclty since July. I had signed up for Cell C get ...
I reported a billing issue on Hellopeter last week.. Received feedback via Hellopeter stating the following "The matter was escalated to our billing division and stated that there is no records of the sim card reported or a sim swap done on the number 0833797933.". I have the new sim card ...
Hi have ADSL with Telkom. My package CLEARLY says that I have 10GB a month. After that I can TOP UP or just go on with soft cap. MY CHOICE!! I just got an account, I was charged for 19GB extra usage last month. WHY DID THE CAP NOT STOP AT 10GB??? THIS IS WHAT I SIGNED ON FOR?? I understand that you ...
I have given Vodacom notice to close my account. It was closed effective 30 October 2013 and converted to prepaid on the 31st. I have just received another account and have been billed for roaming sms's made on the 4th of November. The best of all I never made any international sms'. My account was ...