I called the ABSA action line to lodge a complaint with a process which I do not feel is efficient enough from the bank through having to jump from department to department. Instead of hearing what my complaints as a customer are the consultant was bent on explaining to me that this does not have ...
I have emailed [Email Removed] (Ref number 2611944) on the 25 November 2013 about unauthorized debits on my account and Stanton van der Merwe wrote back saying a consultant will contact me. I haven't heard from anyone. 7 days and another unauthorized debit later, I email [Email Removed] again and ...
Logged a call via the ABSA Action Line regrading the MyAbsa portal that has not worked for a long time now. . The call was logged 1/10/2013 at 10:54 Reference EC: 26BC2D20.This is becoming very serious as I cannot access my investment portfolio. I am forced to move my whole investment portfolio and ...
I AM STILL AWAITING A CONSULTANT TO CALL ME WITH MY ACTION LINE COMPLAINT. MY FIXED DEPOSIT IS NOT YET OPENED AND AS MENTIONED IN MY COMPLAINT I AM LOOSING OUT ON INTEREST DAY BY DAY, THE FACT THAT THE CONSULTANT GAVE ME WRONG INFORMATION ABOUT THE INTEREST RATE SHOULD HAVE BEEN ADDRESSED BY NOW ...
A problem with Internet Banking was reported over six weeks ago, since then, I have called the Action Line every two weeks and also over the 25th of the month. The problem still exist and I'm told the it is being escalated. Yesterday I held on for over thirty min for a Manager and was then told ...
This is the e-mail sent to Absa: Good day, Acc nr 73491830 ino SJ Dempers Id 4606060006087 Early in the morning of the 9th January, I phoned your call centre to request documents to indicate that this account was settled in 2009. The assistant told me that I am allowed to this by e-mail. I must ...