I called the ABSA action line to lodge a complaint with a process which I do not feel is efficient enough from the bank through having to jump from department to department.
Instead of hearing what my complaints as a customer are the consultant was bent on explaining to me that this does not have grounds for being a complaint.
I encourage the bank to speak and value all customer complaints rather than passing it to this process or this department, if the process is slow for the customer it must be looked into.
Most importantly the bank's consultants must provide good service to us customers at all times.
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