I made a simple mistake in using the arrival times and not the departure times when booking online because I was using an iPad which didn't display the full screen, and ended up paying R707 to change my flights. The original flight booking cost R1616, so this is a 44% penalty! Yes, I know that in ...
I had a ticket booked for the 7th August 2013, a day for before Eid (celebrating the end of Ramadaan). I booked this so that I could join my family in Cape Town from Johannesburg. I booked the ticket well in advance and when I tried to check in today I was unable to and I subsequently contacted the ...
Passengers be aware!! - Kulula does not take any responsibility for pull out trolley bags on their flights. If you happen to have a trolley case, and travel on Kulula, be sure that if it gets damaged, they do not take responsibility for it. I have had a bad experience recently. After reporting my ...
On 1st August I filed a complaint, Thuli @ KULULA Customer Relations responded very quick - however, did not respond to the facts in my complaint and replied as follows: "We will be in touch with you directly to advise on your concerns". To date I have not had ANY communication from ...
It's great to hear that Flexi club at long last is willing to cancel our account in the next few days. Thanks Flexi clu ...
How can u expect to service customers at your main hub with only two yes two kiosks before you enter the terminal and one is dedicated express for airport so those passenger's get preferred treatment. After standing 20min in the line a few of us where let in to be assisted inside. Also just to be ...