My airmiles expired at midday on the 31st March instead of midnight. I intended using the miles in the afternoon (to book spa treatments) of the 31st, but was blocked because my miles showed as expired IN ERROR via the website. (showed correctly in call centre on the afternoon).
Problem was escalated to Team Leader: Petronela after full acknowledgement of mistake on their side. "would be taken up with Systems Engineers... and get back to me"
Well... did anyone get back to me? NO
Problem of my missing points fixed? NO
When I called back did they have any idea of the problem? NO
Has Voyager called me back to resolve? NO
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