My husband and I were among the many hundreds stranded at PLZ airport on 31 March/1 April. Eventually got to JNB 23 hours after we were due to get there. Bad weather and ACSA's incompetence re no instrument landings not BA's fault, BUT:
1. We were not informed of delays on 31 March. Why were we not smsed (we were due to fly PM, had been no flights since AM)? We travelled from out of town; overnight delay was seriously inconvenient.
2. We were told to wait indefinitely. Again, no comms, even when flight cancelled until next day. Updating the check-in boards would have helped.
3. Bad attitude. And not even a courtesy coffee/food voucher while waiting for endless hours over TWO days, never mind for overnight costs.
4. Very slow queues and inefficiency on 1 April, staff unhelpful/stonewalled, lost prebooked seats, pathetic excuses for lack of service. Why not put on more staff to deal with crisis? Why no sms updates?
5. Flights again delayed on 1 April and no comms.
6. Pitiful lack of caring and planning - 23-HOUR delay INSANE. No crisis plan in place?
Could easily have been a PR coup for BA if they showed some interest and decent management - instead it was a monumental fail.
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