Agency sends a bill back to agent voucher and after submitting the invoice on four occasions we still have not been paid and we just get told to keep sending an updated statement when we call to follow up.
The agent Martha Manicus does not even have the courtesy to reply to our follow up emails. Eleanor Mofokeng the credit for our account code is rude, disinterested in the query and her attitude towards our follow ups are that we will get paid when we get paid. Price, her supposed manager, is just as unhelpful and also not very polite on the phone and told me that we will get paid once their internal processes have been done so I must just wait.
I would tell all establishments in South Africa in the Tourism Industry to ensure you get paid upfront if you would to avoid the hassle and the admin behind getting your voucher paid.