As a "valued" Greyhound customer, I am very dissatisfied by the valued of service received from your carrier yesterday. I was one of the 60 plus customers who travelled from Durban/Empangeni yesterday who had to wait for an hour after the communicated time for the bus to arrive after a technical problem.
We were later stuck AGAIN for an additional 4 hours somewhere between Paulpietersburg and Piet Retief. A free Wimpy meal does not begin to cover the costs one had to incur for a technical fault, a 4 hour hour delay or for the smell of the toilet that also had a "technical problem".
A sincere regret in the delay in service does not grant me access to my car that was parked at the Sandton Gautrain station, nor does it pay for a meter taxi home. It also does not cover the R1300 I had to pay for parking at the Sandton station this morning because I failed to use the train and forfeited the R1 a day promotion.
Going forward my family, friends colleagues and I sincerely regret to inform you that will no longer be utilising your services.
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