I claimed a refund on a ticket I initially did not use, due to change of plans and decided to fly out with a different excellent airlines prior to the planned trip. Air France agreed to refund me with an "open" ticket for a year subject to me providing with a date. Which I had to think up, as I can not foresee my future as well as they appear to know the future for their longevity> I had to pay fee of R5005 for choosing a different date. When my life changed again and I had an opportunity to fly to UK, I sought the opportunity to use the ticket and was charged again a further R2139 R801 for extra luggage at my request. 2 Weeks prior to my planned flight I suddenly was offered a job and had to start immediately. October 14, I requested a refund, they initially refused, I insisted and was prepared to take my complaint to the ombudsman, and still am. After threats of the Ombudsman they decided to refund me only the extra luggage costs. After further promise that I want to take the complaint further, they agreed to refund the full additional costs I paid in for an unused ticket. This was 2 December, after initial request at 14 October. To date I still await the refund and responses
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