AfricaComplaints.com » Traveling & Tourism » Complaint / review: Kulula.com - Kulula Wont change name on ticket or refund? | #307221

Kulula.com
Kulula Wont change name on ticket or refund?

Since when Does kulula not allow one to change the name on a ticket, I had planned a holiday in SA with a Thai friend who could not come, and i have had to invite a local as all hotels, flights and Ship trip were already paid for. Everyone has allowed me to change the name of the passenger/customer and kulula flatly refused, and when i asked for a refund refused this too. They have forever lost my good custom, as now i have to buy a 3rd ticket for the new traveller. I don't believe this falls within the Consumer Protection Act.

Date:

Company: Kulula.com

Country: South Africa   City: Call centre

Category: Traveling & Tourism

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google