I am DISGUSTED at the service that was provided to me by the call centre, I made a booking for my ELDERLY parents and siblings to travel from Limpopo to Cape Town on Tuesday, 03/12/2013. I called the call centre on Monday, 02/12/2013 to change the booking to Saturday, 07/12/2013 at 13h00. Was advised that I need to pay a penalty of 10%. I was also advised that the penalty fee needs to be paid by the recieptients of the tickets in JHB. Upon their arrival at Park Station, JHB today, 06/12/2013, they advised that the tickets were only valid until today as per their systems and that the bus had already left. They also advised that there is no seats available for Saturday, 07/12/2013, but for Monday, 0912/2013 only. My parents DO NOT have money to stay anywhere till Monday in JHB, and now because the call centre made a mistake with the date my parents need to suffer. My mother is crying in JHB now because she doesnt know what to do. THIS PROBLEM/MISTAKE THAT THE CALL CENTRE MADE NEEDS TO BE FIXED AND FIXED IMMEDIATELY.
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