Standard Bank
British Airways Mastercard - Abysmal Experience

From here on in I will refer to Standard Bank as SB.
1. When I purchase from online retailers, SB blocks the transaction without informing me.
2. When doing a purchase online in the evening, SB has blocks the purchase, and when the seller retries to process my account later, SB lets it through at a different exchange rate? I was never contacted, not even an sms?
3. I prioritize use of my SB British Airways Mastercard to obtain AVIOS for my British Airways rewards flights. On the last day of December 2013 I received an email to say that SB is discontinuing its partnership with AVIOS?
After spending R200k on the card within 12 months, I am due an additional reward flight for a partner, but now I cannot qualify unless I spend without earning air miles?

For points 1 & 2 I've contacted Elvis, Shane and Kgomotso at the SB call-center.
For point 3 I asked to speak to the SB British Airways Mastercard owner, but never called back.

What I want:
* Disciplinary action to be taken against staff involved
* Face-to-face meeting with the transaction blocking department
* I want my partner ticket to be allocated without any further accumulation of spend on the credit card