AfricaComplaints.com » Traveling & Tourism » Complaint / review: Breakfree - INCORRECT INFORMATION SUPPLIED WHEN ENQUIRING | #148285

Breakfree
INCORRECT INFORMATION SUPPLIED WHEN ENQUIRING

Purchased a voucher which clearly stated that it entitles two people to spend a min of 2 nights and max of 10 nights in one of the hotels listed in the Breakfree Hotel portfolio.

We emailed breakfree to enquire if 5 nights stay is available from 8th - 12th of July.
"Anne" replied that there is availability but we need to pay R2100.00 which will cover our breakfast and dinner for duration of the stay. I have paid but now i get an eamil that the breakfree vouher is only covered for 3 days at that hotel.

1. When I initially booked I clearly specified that we wanted to stay for 5 days
2. The quote i received on the above request was for R2100.00 which was paid 1st of July 2013.

We want to stay for 5 days but not going to pay extra because we were quoted R2100.00 for duration of the stay which was the 5 days.

Date:

Company: Breakfree

Country: South Africa   City: National

Category: Traveling & Tourism

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