I phoned BA Special services this morning, and was put through to Richard, he answered and said "BA Special Services please hold" - i waited 6 min 30 seconds whilst i listened to him and another person discuss thier slow lounge access. I thought it was EXTREMELY RUDE and UNPROFESSIONAL to make me wait so long when they call themselves SPECIAL SERVICES - a lady came on the line and then told me he was busy and I told it is is not good enough.
I explained my emergency exit seat had been taken after I had checked in online, she had the nerve to tell me you cannot choose emergency exit seats - HELLO! I have been flying for 8 years, every week, have well over 300, 000 BA miles, have been GOLD status before and now SILVER, so dont tell me how I seating plan works - i am fully aware of how a seat plan works and that I CAN choose emergency exit, when I book a seat online - she said OH
She promised to get BA special services in CT to phone me back - phoned them twice now they just want to pass the BACK
C'mon guys in JHB - do your jobs, or find something else, but really, i dont know what is special about your service that you are giving (or non service)
Not good enough and pathetic
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