I upgraded our two contracts, and after setting up R100 call limits, I see my account is still staying high. Phoned Vodacom. They say I now have 4 contracts on my name. I told them it was upgrades, not additional contracts. They now say, in order to cancel the other two, I must first pay this ...
I have logged call after call about BAD/NO reception at my house! I run a business from my home and it is VERY frustrating not to have adequite reception. Some (send out by Vodacom, after waiting for 2 months for them to react) company has installed a "booster tower" but still NO signal. ...
On the 17th January we received a sms asking if we requested a sim swop. We contacted Vodacom customer care where a very rude gentleman scalded me for only replying to the sms so late. I had to fax the following documentation the next morning: last 5 number dialled, copy of ID and affidavit. On the ...
I have recently ordered a reconnection of a line. Booked the date and even asked telkom to give me a call when they arrive so I can shoot through to let them in and it was agreed upon. After no call and a few days later I call them and they tell me that the service is unavailable due to high ...
I got a new telephone with a number in December last year. I immediately went on afrihost and asked them to convert my line to DSL. Little did I know that this is something Telkom has to do. Afrihost said this would take up to 30 business days. This is already an excessive amount of time (a month ...
This is the final straw in a long list of problems with Altech. I sent my cellphone in for repairs (insurance provided through Altech with the original contract) at the start of December 2013, after being assured by various customer service consultants that the process usually takes two weeks. ...