Dear Sir/Madam, I purchased a data bundle service from MTN. I queried the fact that the funds were not being deducted from my account and requested that the debit order be instated (as per the original request). The customer service consultant confirmed this would be sorted out. I phoned again to ...
I received an sms 1:00am in the morning of 25 October 2013 stating another account has been opened on my existing account. I have not filled in or signed any document for opening another account. So I phoned them the next morning asking them what this is all about. They then asked me if I did not ...
Hi, I was just called by an agent, Keketso I think her name was offering deals. I told her i had cancelled my contract about a month ago effective 7 December 2013. She asked why so i told her the reason is I use to be with Cell C for many years and now i am cancelling due to the fact that no top up ...
After I logged a call last week on Hello Peter about Virgin Mobile letting me know I can upgrade when I got to the shop I couldn't, they phoned me and allowed me to upgrade without paying the amount to upgrade earlier. First of all you told me I can upgrade not my fault so you are not doing me a ...
I made a payment for my cell phone after receiving my monthly bill.10 Days later I was illegally debited TWICE. for an amount that was paid 10 days ago. I logged a refund claim with a consultant Connie Banda and was given the reference number : 688 2364 on 25/10/2013 In my email to her I stated ...
The other I noticed that I was charged R1721, 00 for 4 gb of data consumed by my number at 12:09 AM on 23 October. This was of interest because: 1, I was asleep at the time and my phone was next to my bed; 2, even if I was logged on, then surely the Night Owl data plan would cover this, as I have ...