I have been a Vodacom customer for close to fifteen years and never missed a single payment. All of a sudden, I receive text messages advising me about my account being in arrears due to an unpaid debit order and having checked with my bank, realised that the debit order was not processed at all ...
I have now complained to Web Africa THREE times because they have counted my after hours downloading (12-7am) towards my overall downloads for my rolling window. This causes my internet to become so slow it is unusable. Every time I phoned they said they would log it with the technicians and they ...
I reported a faulty Telkom line - the Escalation Centre of Telkom reported back - Ref ARS 237720 on the19th November 2013, they will investigate and report back. Today the 4th December 2013 - still without a Telkom line. Is it possible in South Africa? Oh yes - welcome to South Africa! ...
I have had four modems from telkom, all faulty so I do what they suggest and call the help line. On hold for two and a Half hours before hanging up. Then when I do get hold of them one says its a faulty line another says it's modem another days is the weather. So eventually t tech comes and says ...
After sending my phone it to have it fixed, I got a message stating that my handset was replaced, only to find it was not and the phone still did not work. I handed it back to the store, who took a week to book it in, and now I am waiting again to find out what is going on. Emailed customer service ...
My complaint is for my brother in law. Saturday 30 November my sister and him went to go upgrade their contracts, they both wanted a Samsung S4 mini, they only had one phone in stock so in agreement my sister took the phone and vodacom said the other phone will be there tomorrow. We had racing at ...