Complaint / review / scam report
Uncapped, but not really

I have been suffering extremely slow speeds on my line since last Wednesday.

When it became so bad on Thursday evening that I was unable to even open my email on my phone, I called into technical support.

Now, I had recently moved from the "4 Mb/s Uncapped Premium" to the "4 Mb/s Uncapped Throttled".
Being someone that consumes a fairly large amount of bandwidth, but not constantly downloading large files and causing "congestion" to their network.

It was then to my surprise that I was told that I had been throttled.
Apparently, this new product which was launched as a knee reaction to Telkom's pricing cuts is so great, that no one can tell me: a) what I am being throttled to; b) what factors determine the throttling; c) how it can be over-ridden.

I was told by Noor (Support Manager) that the Technical manager would call me on Friday. I was also told that the throttling would last 3 days. It is now 7 days later and my internet is so slow it is ridiculous.

I want some action on this - you have effectively taken away a week of my access already as I am unable to do simple things like download from the iStore.
Author: shrian

Offender: Mweb

Country: South Africa   Region: All Country   City: Customer Care

Category: Telecommunications


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