Complaint / review / scam report
Staff need to be trained
My contract ended on the 5th April, I have been looking for a suitable phone to upgrade to but as yet haven't found anything and so have on several occasions enquired as to what would happen if i don't upgrade by the time my contract ends, i was on every occasion told that i would loose all my free minutes and would not be receiving any free minutes again, i will then be billed for only the calls i make from then on, (I was never told to phone MTN and cancel my contract even though my contract ended with MTN on the 5th April) So i then removed the sim card and put it away so as to not incur additional costs as i now use a cell phone supplied to me by my employer. When i received my statements i noticed that i am still expected to pay R500 subscription fee and am will be billed for a full months usage, i then called the customer enquiry line 0831808 and enquired as to what was happening, the lady assisting me wasn't able to explain to me what was happening and so called her supervisor, his told me "ITS IN OUR TERMS AND CONDITIONS". I only got satisfactory answers when i called the cancellation dept and spoke to Jacques. Why was i to by all the previous people? TRAIN YOUR STAFF.
Country: South Africa Region: All Country City: MTN Head Office
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