Dear Vodacom
I have ended my contract after what must be around15 years. It would be fair to say there are two prominent reasons for this:
1) Your call centre staff are ill mannered, disinterested in assisting and in many cases not trained sufficiently to assist - I have on numerous separate occasions request to speak to a supervisor on duty where upon the phone has been disconnected - this after having been waiting for more than 20 min to speak to an operator is unspeakably bad service.
2) The reason for my communication with your call centre - My account - I had over 2000 free minutes owed - I tried going to a Vodacom store and tried calling your call centres to discuss my upgrade and ask for advise on a more suitable contract - I was informed that if I signed a new contract /upgraded with Vodacom I would loose all free minutes- SERVICE! is this ethical!!!
I have chosen not to sign with Vodacom - should you be interested in the full experience and treatment I have received from your staff in order to improve your client service and in future keep long existing clients - feel free to contact me.
Catherine Suckling
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