I entered into a contract with Autopage for a phone and a data package. The former was cancelled after about 3 weeks as they could not meet my demands (stated when I entered into the contract) for roaming.
I received a bill after 1 week with them which was paid by debit-order (R627.99) and I subsequently handed the phone back under my rights (CPA) as the phone contract was no fit for purpose (Completed the necessary CPA docs at A/Page Randburg). I received my next bill and in it I found a 'balance carried over' of R1 255.98 (less the debit-order payment of R627.99) leaving an overdue of R627.99!
How can this be as the R1255.98 was never the billed amount? This is proven by the fact that the debit-order went off for only R627.99.
I questioned tis the moment I received the statement, only to receive a computer generated final demand!
If this is the way Autopage does business (Bully tactics), then they do not deserve to be in business!
As I am currently in Lusaka, their '086' number cannot be dialled from Zambia, neither can I get through to the normal line as it is 'busy' (Probably with a horde of irate customers?)
I need fast answers and explanations.
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