I have 2 cell contracts with Vodacom. My first BB curve 9360 I got in February 2012 gave me numerous problems. I sent it in for repairs on 02.11.2012 through Hificorp. 26 days later I got my phone back, was informed that it couldnt be repaired &was replaced. I fully charged the phone before using it. 9 days later I started having same problem again regarding the battery life. I requested a replacement battery -was told I should send the phone in again. I depend on my phone for work so that wasnt an option. I found a workaround-it had the functionality of a Nokia 3310.Now 5 months later I went to Voda. repaircenter Canalwalk. Explained the situation & gave the phone 29-03- Tuesday 2-04 I receive R700 quote. Not once was explained that the battery warranty is 1 year &with receiving a new batt in Nov12 it doesnt count as it is only 5months old. Natheleen kept trying to convince me that it was my old batt from feb12 instead of stating fact. Taylor reception confirmed battery was replaced in guarantee now. That was false. I and my mother spoke to Omar Abrahams-supervisor-who was very rude, arrogant and disinterested. Supervisors are meant to calm an escalated situation!! Emails remain unanswered!
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