I migrated my account middle of January from a Talk 240 to a Smart XXL which included 700 Minutes, Unlimited SMS and 700 Meg Data including a Samsung Note 2. My phone was delivered a few days later to my office. Luckily on the 1st of February I checked my balances and realised the migration did not take place. I phoned 01/02/2013 at 13:05 and spoke to Kefilwe. I explained to her that I need that contract loaded as I started a new job and was paying an enormous amount towards usage having the Talk 240. She spoke to her supervisor and told me it was a mistake from their side and that they will only bill me for a Talk 240 no matter what my usage is. I confirmed that 3 times telephonically. I tried to track my usage to not use more than the Smart XXL, but there was no way to track it as everything was still loaded as a Talk 240. I logged into my account today... balance owing R 7721.94. They can't stop the debit order and I don't have enough money to pay that account and all my other accounts. Their reply: they will try and recover the recording and get back to me. Who's going to be responsible for the costs of debit order's rejected because of their lack of service???
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