I submitted my phone on the 04th at MTN, Vangate Mall for repairs. They did not contact me I had to contact them only to find out that my phone is still in store and not sent away.they could not open my account on their system and asked me to submit my job card. the job card was delivered in the hands of Shaun and now He denies any acknowledgement of receipt of the form. the consultant that helped me was so rude and spoke to me at a very high irritable tone of voice. To top it up I am unable to get hold of some one at a MTN head office or customer care line. I have been with the company for twelve years now and this is the service I get: poor customer service, no client management skills; poor feedback systems!
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