AfricaComplaints.com » Telecommunications » Complaint / review: Mweb - No SLA on issue logging | #75652

Mweb
No SLA on issue logging

My domains [URL Removed] stopped working and I logged a call with technical support. Got a case number a week ago and no one has contacted me or resolved anything.

Even logged a complaint which stated that somenone would get back to me, haha!

I'm just tired of companies that offer emails support, have call / ticket logging systems and never provide feedback. Don't call center or support centers have supervisors that look at reports or is there no quality control in this country.

Date:

Company: Mweb

Country: South Africa   City: Technical support

Category: Telecommunications

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