AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Cannot retrieve current usage | #75128

Cell C
Cannot retrieve current usage

I bought a 5 15GB data package and requested that the personnel at the Brooklyn Cell C shop provide the correct USSD code that will show both the normal as well as the night-owl usage. This they failed to do.
I then requested the info from a call centre and it did work on an old Android phone I had.

The old Android phone stopped working and thus with a normal sized SIM I cannot insert it into my Galaxy S3 which only takes micro SIMS. So I bought a Huawei E5331 mobile router and used the Cell C website to check my usage and ensure I stay within the 5 15GB data limits.

For the past week or more the Cell C "My Account" site has been offline and I cannot determine how much data I have used. I've left messages via the website and Facebook but get no response.

How can such a crucial function be offline? If I go over my night-owl limit do not to bill me!

Date:

Company: Cell C

Country: South Africa

Category: Telecommunications

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