After 3 ignored emails and 2 calls to update my bank details you go ahead and suspend my line, probably listing me as a bad payer along the way. Inow have to find another way to contact you (since one needs an unsuspended line AND airtime to contact their OWN service provider).
Once my line is fixed, I now find you have decided to change my payment method to cash instead of debit order, having received NO instruction from me, nor confirming this with me when making the change.
Now after call number 5, my bank details have still NOT. Been updated. What more needs to be done to get your service right?
0 comments