Once again, I am having to resort to using hello peter to get a response from Telkom in relation to yet another tw months of overbilling. After noticing my direct debt was higher than it should be on my previous bill (I only use my phone line for ADSL so costs are very stable), I tried calling the call centre but couldn't get through so used the online form on the telkom site to submit a query about this. (I hate online forms, especially those, like Telkom's that don't give you an option to send yourself a copy of the email as proof that the query was submitted as this just seems like a system designed to avoid accountability on the part of the recipient, in this case, Telkom). Unsurprisingly I have yet to receive any response or feedback. And then today I get notification from my bank that another direct debit has come off my account for an amount far higher than it should be. Repeated billing errors are simply not acceptable, especially when it wastes the customers time following up, and money, in terms of interest lost on mis-debited amounts that take months to be reversed with no compensation. Smells like a nice money making racket to me.
0 comments