AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - How does one get Vodacom CustomerCare to respond? | #56372

Vodacom
How does one get Vodacom CustomerCare to respond?

I 'upgraded'my Vodacom contract in December 2012. Since then I have been receiving text messages about credit limits that make no sense and I have not received a single invoice, even though my debit order continues to be deducted from my account - at seemingly the same rate as prior to my contract change, which was in fact a change to a lower-value contract!

I have sent numerous emails to Customer Care and have received many automatic reply messages asking me the same security questions repeatedly, but to date (3 months down the line) I still have no idea what is happening with my contract and why I am getting these wierd sms'es

Date:

Company: Vodacom

Country: South Africa   City: Johannesburg

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google