A consultant incorrectly cancelled all future debit orders for the payment of my phone bill. I was only aware of this after my line was blocked. I then contacted the acc dept, made payment whilst I was speaking to the consultant, reinstated my debit order and she assisted in unblocking my line. Since the 6th of Feb I have made ten phone calls to the customer service center because my line has been blocked four times already - the accounts dept keeps allocating the EFT payment to the incorrect invoice. Every time I call in I am told that they have sent an email to the acc dept and that the issue is resolved. I received an SMS today stating that my phone line is going to be blocked because of nonpayment! I then look at my online bill only to find that I am being invoiced for almost twice the amount because Virgin have still not allocated my EFT payment despite them confirming that payment was received and they have not set up my debit order for the 25th as instructed. My debit order is set up for the 20th when there will be no funds to pay. Why do I have to bear the brunt for your admin mistakes?
Can someone pls phone with answers! I will not be contacting the call centre!
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