Pre mature cancellation was done in Nov 2012, monies as per Vodacom quote was done and submitted to the email as provided, confirmation email was received from vodacom on this matter and then a debit order ran again for end of Dec 2012, when queried in Jan 2012 (3 occasions) i was told that it was passed on to the finance department and the long answer was that i will be refunded on 13 Feb 2013, after being told 48hrs, then it was 14 days). on the 11 Jan 13 i spoke with Melisant and Sheryl who said 48 hrs, so i was satisfied with this. After a while (21 Jan 13) Ii called and spoke with Nondumiso and Cleo who told me it wold be processed on 13 Feb 2013. Today is the 18 Feb 2013 and i called to follow up and spoke with Zandi (who requested a fast track payment) and who referred me to Lisbon (who transferred me in mid conversation) who referred me to Candice who referred me to Baetumetsi, who told me that the system had only received the request for the payment today which was obviously processed by Zandi 30 min earlier. When i proceeded to explain my request for the umpteenth time i was told that she will see what she could do to speed up the process and she will call me back today.
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