Vodacom has twice deducted money from my bank account without my permission. The first time was on the 27th December 2012 (R189.32) and the second time was on the 25th January 2013 (R772.68). I contacted the Vodacom customer service to query the deductions. They informed me that an account was opened and the individual used my bank account. I must highlight that i have never opened an account or do not have any contracts with Vodacom. Nor did i sign any document permitting them to deduct my bank account. On the 04/02/2013, i faxed the Vodacom Accounts department (Fax numbers 011 5468822 and 0860082082) 1) A sworn affidavit from the Police Station, 2) a copy of my ID and 3) a copy of my bank statement showing the two deductions. To date, no one is assisting me to get my money back. I'm just sent from one department to another. I believe compensation is in order as this has highly inconvinienced me.
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