AfricaComplaints.com » Telecommunications » Complaint / review: Mtn - MTN s Laptop Deals | #37254

Mtn
MTN's Laptop Deals

I applied on the 16th January 2013 for the Acer laptop deal at MTN in Hatfield. I need a computer urgently and wanted to buy a laptop cash. I would have needed to get internet separately. When I saw the laptop deals at MTN I thought it would be the ideal solution. The first problem I had was waiting nearly two weeks to hear if my contract was approved or not. What is worse is that they did not phone me, I had to phone them.
After another week I phoned to find out more or less how long it will take to get the laptop and modem. They informed me that "for some reason" they had trouble getting the Acer laptop specifically. I received a phone call on Tuesday the 5th February to tell me that my laptop has arrived but they unfortunately don't have a modem for me and they have ordered. It was supposed to have been there by Friday (08 Feb) or Monday (11 Feb) the latest according to them. I phoned on Monday (11 Feb) to find out if they have managed to get a modem. Again they said they are having trouble ordering mine specifically and they don't understand why it is so difficult because all their other orders came through. It is not a special order. It is advertised by MTN. What is going on?

Date:

Company: Mtn

Country: South Africa   City: Hatfield

Category: Telecommunications

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