In Dec 2012 when going to Vodacom branch to enquire about downgrading 2 of my contracts, I was given quotes. I specifically asked the consultant (Alicia) after downgrading my contracts and paying a huge amount of money what will I see on my monthly statement. After she confirmed with her manager (Jaco v Zyl) in my presence, it will only be Call ID, Package Subscription... and the Handset Installment will no longer appear.
In Jan 2013 i went ahead to downgrade my contracts after paying R3, 819. When I received my monthly statement the Handset Installment still appeared on my account. Yesterday I phoned Vodacom (111) they couldn't help and told me to go to the branch instead. Today I phoned Vodacom Tygervalley, spoke to manager (Mark), he told me that Alicia and Jaco misinformed me. How can staff give clients the wrong advice (upon which I made a financial decision from their info given) and then they pull up their shoulders and say "sorry we gave you wrong info". Vodacom doesn't take any responsibility! As a consumer I have the right to be given the correct information, especially when it effects me financially.
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