Complaint / review / scam report
Altech Autopage
Incorrect Billing

This is the 4th time that I have to submit a complaint about incorrect accounts from them. I have been refunded 3 times prior to this by them crediting my account and then deducting it at the end of the month again. The customer service line is so pathetic. I was advised I needed to complete a form and fax it through if I want the "my limit" service to work and to activate the softbar-function. I did that in April 2013 and yet I still am advised via ONE SMS that my limit of R200 has randomly exceeded that amount by R1700 within 3 days. No prior sms notifications and my phone system status shows a total of 2GB used since commencement of the month, with me getting 1GB as part of my contract. They then informed me that "sometimes the minutes work" and sometimes they don't. I have the vodacom super smart contract and get 1000 minutes to use anytime, now they charge me because according to them "they only work sometimes" and yet I still have 948 minutes but cannot utilize them. Pathetic! I need urgent assistance with this piece of crap place.
Complaint-review: Altech Autopage - Incorrect Billing. Photo #1  Complaint-review: Altech Autopage - Incorrect Billing. Photo #2 
Author: VeruschkaVV

Offender: Altech Autopage

Country: South Africa   Region: Gauteng   City: Pretoria

Category: Telecommunications


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