Phone handed in at Vodaworld in December 2013. After firmware upgrade and purchase of new battery. Specified as such. Received phone back early January 2014. Phone worse... Handed into Mall@Redds. Phone came back even worse! (now wireless and bluetooth also buggered). Went back to Mall@Redds. Manager not very helpfull, refused repair report.
Still have phone, working only so, so.
Mall@redds "lost" my now spare battery in the process.
Vodacom mum on helping resolve this. State that I should simply hand in the handset (for the 3rd time!) for yet another incompetent repair attempt.
Have requested how to escalate this - NO RESPONSE!
Have requested the handset be replaced under the warranty - NO REPONSE
Have even contacted SAMSUNG - The are about as helpfull as VODACOM
A 24 Month Contract (would be great if I could exit!) would be the last VODAINCOMPETENCE sees of me.
If SAMSUNG accepts such poor re-sellers, it would also be my last SAMSUNG phone (We have 2 phones and 2 tabs - All samsung)
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