At the beginning of December I realised that my contract with 8ta would end on 31 Jan so I phoned to find out about closing my account so it could be done in good time. I was given [Email Removed] and a list of details that were required.
On 28 Dec I sent the email, giving more than 30 day's notice. I received no response so I forwarded the email on 04 Jan and asked 8ta to confirm receipt. I received no response.
On 15 Jan the next debit order went off my account and I phoned the next day to check on progress. I spoke to Tshepo Makgaka, who was kind and courteous and said he'd refer my request to the retentions team and get back to me. He didn't get back to me but ten days later, on the 26th, I received a notice which read as follows: "Good day. Case for contract cancellation has been logged, ref: 7386879" I emailed Tshepo Makgaka again to get clarity and assurance that this meant the account would be closed when I had asked for it to be closed - at the end of Jan.
I got no response and have now received an invoice for Feb. I have tested my account and it is still active and loaded with the next month's bundle.
Please will you rectify and cancel the Feb invoice.
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