AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - How do I owe you money if I m not even a client?? | #325708

Vodacom
How do I owe you money if I'm not even a client??

I cancelled all my accounts with Vodacom in August because of lack of service and non delivery. I paid everything at the time, and my last statement reflects this.

Now, 5 months later, I was presented with a notification of suspension of my services, and that "Immediate payment is required to avoid legal action.". The amount is 3, 629.95. This is clearly a mistake, and now I have to use my time to sort it out. So I phoned the call centre, and asked them to look into it. I was asked to hold, which I did. After a long time on hold someone came back with no feedback at all, but wanted to put me on hold again. I asked her to please find out what is going on, and call me back. But no-one ever called back...

Really Vodacom: What does it take to get rid of you? Stuff like this is exactly the reason I moved away from Vodacom, and now I STILL need to deal with this...

Please sort this out and confirm with me once done.

Date:

Company: Vodacom

Country: South Africa   City: Gauteng

Category: Telecommunications

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