I TOOK OUT A CELL C DATA PACKAGE OF 2G DATA AT R99.00 PER MONTH IN OCTOBER 2012. MONTHLY ACCOUNT DEDUCTIONS ARE ANYWHERE BETWEEN R250.00 AND R600.00 PER MONTH. I DID NOT REQUEST ANY DEDUCTION BEYOND THE 2G AT R99.00. I LODGED A COMPLAINT WITH CALL CENTER IN JHB (spoke to Monwabisi, Rosemary, Theodora and now lastly Maria) 0RIGINALLY ON 03.01.2013 REQUESTING ITEMISED BILL, COPY OF AGREEMENT WHICH WAS NOT SENT WITH THE SIM ORIGINALLY AS WELL AS THE RECORDING OF THE CALL I MADE TO TAKE OUT THE DEAL. THE OVERDEDUCTIONS FROM MY ACCOUNT IS OVER R4000.00 TO DATE, NOBODY SEEMS INTERESTED, THEY JUST ESCALATE IT AND IT RUNS DEAD. EVERYONE JUST SEEMS TO HOPE I GET TIRED OF IT AND LEAVE IT IT SEEMS
EVEN THREATS OF REFERRAL TO ICASA AND LEGAL ACTION DOES NOT SEEM TO PHASE THEM. Ref number for complaint is 1401030000208900 cell number concerned is 0742291602.ACCOUNT IS IN MY NAME GOING OFF ON MY FNB ACCOUNT.
0 comments