Mtn Diamond pavilion has the most incompetent bunch of employees working for them, i relocated to Gauteng and took my phone in to get it Warranty assessment when the assessment was approved and MTN Diamond Pavilion was entitled to issue me with a new handset. They refused to Courier my new handset to me saying it was totally impossible for one handset to be couriered to me. when in the beginning i was told that the procedure was I had to take the handset in to a mtn store they will send it in for Warranty assessment and it was taken to the the branch in Boksburg at the East Rand mall the made a great effort to sort this warranty assessment issue out but when it came to Kimberley Diamond pavilion to issue the handset they flat out refused to courier the handset to me . i find that that is really bad service with regards to customer after sales service. people involved with this matter is Chantel, Vaneesa, Sarodien.
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