Complaint / review / scam report
Telkom
ADSL Connectivity

4/09/2013 - Applied for an ADSL service on my existing telkom line.12/09/2013, received an SMS stating that I should collect my modem from a telkom store & proceed with the Self install. Collected the modem & went home to do the install. Installation failed & I called Telkom for technical assistance. The technical consultant advised that the line has been switched onto ADSL but there seems to be some technical issue which a technician needs to look at. Technician was at my home this morning & advised that the line is still not switched to ADSL. Called Telkom straight after the technician left & again was told that the line is switched onto ADSL. Spoke to a supervisor (Ellias) & he advised that the infrastructure in my area does not have additional ADSL ports & other customers in my area are waiting for an ADSL connection for the past two months. How come the initial tests showed that the service is possible? Why does one technician say that the line is switched to ADSL while another says its not? Does the demand for the ADSL connectivity in the area not warrant an upgrade of the infrastructure? Why can you not be truthful to your customers upfront? Waste of time and money!!!!
Date:

Offender: Telkom

Country: South Africa   Region: All Country   City: Johannesburg South

Category: Telecommunications

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