Dear Althaf, over a week ago a lady from the technical department was going to assist. The promised call to assist came hours later and meantime I left the office (allegedly she was on the 'phone')
Nextel has done breach of contract in several occasions from the start, yet they are forcing us into a 20 days cancellation window which is in serious legal conflict with the Consumer Act.
I have discussed the matter with our company attorney and will either take legal action, inform the media and start a campaign on HelloPeter against Neotel.
As we had the following constant problems with Neotel:
odevice delivered but not activated
owrong address on invoice and constant begging for invoice
oserious technical problems from day 1 with Vista drivers. The Neotel device is not very much suitable for Vista but only for Windows 7 (I have proof from the manufactures in China), yet the product was sold without informing the client
ocontinuously billing problems (overcharging)
owe signed up for a 5gig package which was only allocated last week, four months after signing up (which is serious breach of contract and sales under false pretences)
oNo response on refunding email request (being
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