HI
For the past few months I have not been able to check data bundle balances on the Vodacom website.
I have called multiple times about this to get my balances from a call centre agent, but this is a very time consuming process. I was told that they know it's a problem.
I find it unacceptable that a problem can persist for so long.
Besides for this problem, the website is not user friendly to clients who log in. Only the 'sales' component of the website works properly.
After forgetting my login details and subsequently locking my profile I also called the number indicated in the error message, 082 111. After holding for about 3 minutes a rude call centre agent told me that I shouldn't call 082111 for this problem, but 082155. (Then fix the message on the website). After holding for another few minutes I was transferred to an agent who at first told me that the procedure would involve him logging a query, and then in 24-48 hours my profile would be unlocked. I voiced my frustration to the gentleman and he subsequently resolved the problem immediately for me, which I greatly appreciate. He was helpful.
Please explain to me how Vodacom thinks this is acceptable.
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