I have been a loyal client of MTN for my years and is disappointed with the lack of service I have received. I was out of the country and upon my arrival back on the 08 Jan 2014 I was unable to use my phone due to a error message, sim rejected / sim not allowed. On the 09 Jan I called the 808 and was told a technician will have to remove the hold and this will take 2 to 24 hours! The next day I called again, NOTHING was done. I decided to go to the kenilworth centre branch on Saturday the 11 Jan and was assisted by Arthur who informed me that NO ONE has attended to my request at this stage I asked if we can do a sim swop to rectifythe error and he said that the technician must sort it and that he will send a email. On Monday the 13 Jan still no luck, I called the 808 no again and was told the query has been closed and issue resolved, guess what, my phone was still working and another query was logged. I called the kenilworth branch on the 14 Jan and spoke too Penny who gave me long story that it was my phone settings, I then told her it was sim and I needed a sim swop and that I will come in after rushing to get there she tells me the system shuts down at 5pm and they needs my ID
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