According to my contract (MTN Anytime 200), I am supposed to be credited with R200 airtime, 200mb of data and 200 SMS's on the 21st of each month. Last month (21 Dec) I was only credited with the airtime and 25 SMS's. I immediately went to MTN (Clearwater Mall in Jhb) and requested that they rectify their error. I was given the following reference: 107418085. I finally received data and SMS's on Monday but they had credited me for the remaining days of the month and not the full amount due. This was completely their error and I phoned to ask them again to rectify their error. I received the following reference: 107454109. I have still not received the full data and SMS's due to me according to the contract.. It is completely unfair that I should lose out because of their error.
3 weeks later the problem still hasn't been resolved
MTNS response:
Thank you for your post,
We apologise for any inconvenience this may have caused.
According to our records, you were provisioned for the full minutes, data and sms's on 23/12/2013.
Thank you
Wenzile Masina
REQ:3099628
CAN YOU PROVE IT?
I did not receive my full sms and data bundles. MTN DO NOT CARE AND PEOPLES MONEY
0 comments